Troubleshooting
[TMDB] failed to retrieve/fetch XXX
Option 1: Change your DNS servers
This error often comes from your Internet Service Provider (ISP) blocking TMDB API. The ISP may block the DNS resolution to the TMDB API hostname.
To fix this, you can change your DNS servers to a public DNS service like Google's DNS or Cloudflare's DNS:
- Docker CLI
- Docker Compose
- Windows
- Linux
Add the following to your docker run
command to use Google's DNS:
--dns=8.8.8.8
or for Cloudflare's DNS:
--dns=1.1.1.1
or for Quad9 DNS:
--dns=9.9.9.9
You can try them all and see which one works for your network.
Add the following to your compose.yaml
to use Google's DNS:
---
services:
jellyseerr:
dns:
- 8.8.8.8
or for Cloudflare's DNS:
---
services:
jellyseerr:
dns:
- 1.1.1.1
or for Quad9's DNS:
---
services:
jellyseerr:
dns:
- 9.9.9.9
You can try them all and see which one works for your network.
- Open the Control Panel.
- Click on Network and Internet.
- Click on Network and Sharing Center.
- Click on Change adapter settings.
- Right-click the network interface connected to the internet and select Properties.
- Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
- Select Use the following DNS server addresses and enter
8.8.8.8
for Google's DNS or1.1.1.1
for Cloudflare's DNS or9.9.9.9
for Quad9's DNS.
-
Open a terminal.
-
Edit the
/etc/resolv.conf
file with your favorite text editor. -
Add the following line to use Google's DNS:
nameserver 8.8.8.8
or for Cloudflare's DNS:
nameserver 1.1.1.1
or for Quad9's DNS:
nameserver 9.9.9.9
Option 2: Use Jellyseerr through a proxy
If you can't change your DNS servers or force IPV4 resolution, you can use Jellyseerr through a proxy.
In some places (like China), the ISP blocks not only the DNS resolution but also the connection to the TMDB API.
You can configure Jellyseerr to use a proxy with the HTTP(S) Proxy setting.
Option 4: Check that your server can reach TMDB API
Make sure that your server can reach the TMDB API by running the following command:
- Docker CLI
- Docker Compose
- Linux
- Windows
docker exec -it jellyseerr sh -c "apk update && apk add curl && curl -L https://api.themoviedb.org"
docker compose exec jellyseerr sh -c "apk update && apk add curl && curl -L https://api.themoviedb.org"
In a terminal:
curl -L https://api.themoviedb.org
In a PowerShell window:
(Invoke-WebRequest -Uri "https://api.themoviedb.org" -Method Get).Content
If you can't get a response, then your server can't reach the TMDB API. This is usually due to a network configuration issue or a firewall blocking the connection.
Account does not have admin privileges
If your admin account no longer has admin privileges, this is typically because your Jellyfin/Emby user ID has changed on the server side.
This can happen if you have a new installation of Jellyfin/Emby or if you have changed the user ID of your admin account.
Solution: Reset admin access
- Back up your
settings.json
file (located in your Jellyseerr data directory) - Stop the Jellyseerr container/service
- Delete the
settings.json
file - Start Jellyseerr again
- This will force the setup page to appear
- Go through the setup process with the same login details
- You can skip the services setup
- Once you reach the discover page, stop Jellyseerr
- Restore your backed-up
settings.json
file - Start Jellyseerr again
This process should restore your admin privileges while preserving your settings.
If you still encounter issues, please reach out on our support channels.