Troubleshooting

[TMDB] failed to retrieve/fetch XXX

Option 1: Change your DNS servers

This error often comes from your Internet Service Provider (ISP) blocking TMDB API. The ISP may block the DNS resolution to the TMDB API hostname.

To fix this, you can change your DNS servers to a public DNS service like Google's DNS or Cloudflare's DNS:

Docker CLI

Add the following to your docker run command to use Google's DNS:

--dns=8.8.8.8

or for Cloudflare's DNS:

--dns=1.1.1.1

Docker Compose

Add the following to your compose.yaml to use Google's DNS:

---
services:
  jellyseerr:
    dns:
      - 8.8.8.8

or for Cloudflare's DNS:

---
services:
  jellyseerr:
    dns:
      - 1.1.1.1

Windows

1. Open the Control Panel.
2. Click on Network and Internet.
3. Click on Network and Sharing Center.
4. Click on Change adapter settings.
5. Right-click the network interface connected to the internet and select Properties.
6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
7. Select Use the following DNS server addresses and enter 8.8.8.8 for Google's DNS or 1.1.1.1 for Cloudflare's DNS.

Linux

1. Open a terminal.

2. Edit the /etc/resolv.conf file with your favorite text editor.

3. Add the following line to use Google's DNS:

   nameserver 8.8.8.8

   or for Cloudflare's DNS:

   nameserver 1.1.1.1

Option 2: Force IPV4 resolution first

Sometimes there are configuration issues with IPV6 that prevent the hostname resolution from working correctly.

You can try to force the resolution to use IPV4 first by setting the FORCE_IPV4_FIRST environment variable to true:

Docker CLI

Add the following to your docker run command:

-e "FORCE_IPV4_FIRST=true"

Docker Compose

Add the following to your compose.yaml:

---
services:
  jellyseerr:
    environment:
      - FORCE_IPV4_FIRST=true

Option 3: Use Jellyseerr through a proxy

If you can't change your DNS servers or force IPV4 resolution, you can use Jellyseerr through a proxy.

In some places (like China), the ISP blocks not only the DNS resolution but also the connection to the TMDB API.

You can configure Jellyseerr to use a proxy with the HTTP(S) Proxy setting.

Option 4: Check that your server can reach TMDB API

Make sure that your server can reach the TMDB API by running the following command:

Docker CLI

docker exec -it jellyseerr sh -c "apk update && apk add curl && curl -L https://api.themoviedb.org"

Docker Compose

docker compose exec jellyseerr sh -c "apk update && apk add curl && curl -L https://api.themoviedb.org"

Linux

In a terminal:

curl -L https://api.themoviedb.org

Windows

In a PowerShell window:

(Invoke-WebRequest -Uri "https://api.themoviedb.org" -Method Get).Content

If you can't get a response, then your server can't reach the TMDB API. This is usually due to a network configuration issue or a firewall blocking the connection.